Sensaphone WEB600 Users manual Manuel d'utilisateur télécharger pdf (Page 55)

Appendix G: Returning the Unit for Repair

appendIx G: reTurnInG

The unIT for repaIr

In the event that the WEB600 does not function properly, we suggest that you do the following:

1) Record your observations regarding the WEB600’s malfunction.

2) Call the Technical Service Department at 610-558-2700 prior to sending the unit to Sensaphone for

repair.

If the unit must be sent to Sensaphone for Servicing, please do the following:

1) Unplug the AC power supply from the wall outlet, remove the batteries, and disconnect all sensors

from the alert zones.

2) Carefully pack the unit to avoid damage in transit. Use the original container (if available) or a sturdy

shipping box.

3) You must include the following information to avoid shipping delays:

a) Your name, address and telephone number.

b) A note explaining the problem.

4) Ship your package to the address below:

SERVICE DEPARTMENT

SENSAPHONE

901 Tryens Road

Aston, PA 19014

5) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with recourse for dam-

age or replacement.

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Sensaphone WEB600 Users manual Manuel d'utilisateur Page 55